Payment by Credit Card

Logging into an Existing Registration to Make a Payment via Credit Card

• Log back into the system as a RETURNING USER with your username and password
• You will be brought to the Home: My Registrants page.
• Click MAKE A PAYMENT (right side of page)
• You are now on Billing Information page
• Billing address – update with the billing address for the credit card being used (it defaults to the registration address)
• Payment Information – enter all credit card information
• Check off the box to agree to the System Policies.  (bottom left of screen under Confirm Billing Information)
• Click SUBMIT PAYMENT (bottom right side of page)
• Your payment has been submitted.  You can now log out of the system.

My credit card didn’t go through. Now what? Potential reasons:

• The billing address is incorrect. Check the address to see if there is a typo or if information is missing; confirm billing address is correct (i.e. if it is a company card, make sure you are not using your personal address)
• The bank/credit card company has put a hold on the charge. Please contact your bank/ credit card company directly to see if they have put a hold on the charge and if they can lift it.
• Limit on your card. There may be a limit to how much you can charge at one time. Try paying in smaller increments.

If your card still does not go through, try a different credit card or click Contact Us for assistance.

Payment by Check

You may pay your registration fees via check. Please send the payment to:

Hydrocephalus Association
c/o Site Solutions Worldwide
PO Box 113
Clifton Park, NY 12065

Payment will show as pending until the check is received.

Payment by Wire Transfer

If you must pay via wire transfer, please call 866-792-5399 (8:00am-5:00pm EST) to receive the wire transfer information. Payment will be pending until the wire transfer is received.

Payment Onsite

You can pay onsite; just make sure that you register online in advance.

• Log back in to the system as a RETURNING USER with your username and password
• You will be brought to the Home: My Registrants
• Scroll to the bottom and click the ADD ANOTHER REGISTRANT button
• Complete the registration for the additional registrant.
• If you have more than 1 registrant to add, repeat these steps.
• Confirm your registration by checking the box and clicking the CONFIRM SELECTED REGISTRANT(S) & FINISH button. 

• Log back in to the system as a RETURNING USER with your username and password.
• You will be brought to the Home: My Registrants
• Scroll down to the Registrant Details
• Click on the tab labeled More Options and select Update Registration Questionnaire.
• Click the MODIFY button next to the Questionnaire you wish to update.
• Make any necessary updates/changes.
• Once done, click the SUBMIT CHANGES & RETURN TO REGISTRANT OPTIONS

• Log back in to the system as a RETURNING USER with your username and password
• You will be brought to the Home: My Registrants
• Scroll down to the Registrant Details
• Click on the tab labeled More Options and select Update Contact Info.
• Make any necessary updates/changes.
• Once done, click the UPDATE

• Log back in to the system as a RETURNING USER with your username and password
• You will be brought to the Home: My Registrants
• Scroll down to the Registrant Details
• Click on the tab labeled More Options and select Update Password.
• Make any necessary updates/changes.
• Once done, click the UPDATE

If the options above do not help, please call our office at 866-792-5399 (8:00am-5:00pm EST) and a member of our Registration Department will create a new password for you. You may also email Emily Cooper at Emily@sswmeeting.com for assistance.

Potential reasons:

• You have already registered for the conference. Click Forgot Password and have a new password sent to you and try to login as a returning user
• You have attended a previous conference and your information is already in our system. Click Forgot Password and have a new password sent to you and try to login as a returning user
• You are in our user database as a contact for Email Blasts. Click Forgot Password and have a new password sent to you and try to login as a returning user
• You’re using the same username/email for multiple people. Each registrant must have a unique username. If you are registering multiple registrants on your invoice, either use the registrant’s email address or create an alpha/numeric username for the registrant.

If the options above do not help, please call our office at 866-792-5399 (8:00am-5:00pm EST) and a member of our Registration Department will create a new password for you.